I did it

I applied for a promotion today.  Specifically, I applied for one of the four vacant Resolver positions in our call center.  Smiley has been pushing me to “get going and apply for something already!” for some while, and today I did.  I overhauled my resume, adding in a bunch of material the better to show off my past leadership, coaching/mentoring, and managerial experience, and after a quick review Smiley took it and said, “OK, looks good.  I’ll complete the form I do to endorse it and send it along to the hiring manager.”  The hiring manager in this case is the Tulip, who knows I’m applying for this, and had nearly an hour’s sit-down with me two weeks ago to look at whether logistical issues might preclude me from being able to do the job.  (Answer, after further discussion with L:  it doesn’t, althought we may have to rearrange some responsibilities.)

I’m going to do a mock interview with my boss this coming week, and sometime after that we’ll start the real selection process.  I’ll have to take a technical and skills assessment, handle mock chats using the tool the Resolvers have to communicate with the level-1 techs, have a tag-team interview, and . . . do something else, I can’t remember what it is right now.  Barring snags in the process, the Tulip ought to have his hiring decisions made by the first of December.  On paper I look pretty good.  My weak points will probably be the interview (I’ve never interviewed well, particularly in tag-team situations) and perhaps the chat client simulation.  Or perhaps not.

This is the first time I’ve applied for any higher-level position at the Empire.  If I get it, then excellent; if not . . . other people will leave, and other jobs will open up.  I just have to be the Zen hunter again.