A customer compliment letter (not to me, FROM me)

Whole Foods Market
Sixth & Lamar
Austin, TX

I’d like to recognize and compliment the superior customer service and issue ownership shown by two of the partners at the Sixth and Lamar store this evening.

I needed some raspberry flavoring extract to finish a kitchen project before I left for vacation, and my usual source was closed for the July Fourth holiday.  Disaster approached.  Other possible sources around Austin turned up nothing.

I came to the customer service desk about eight P.M. and explained my problem, and Jonny, the partner on duty, at once called back to Grocery and engaged the help of Parrish from that section.  Parrish owned my issue and made it his, and showed creative problem-solving skills by calling back to Bakery to find the flavoring I needed, which he handed me with the compliments of the store.

Both Parrish and Jonny impressed me very favorably with their commitment to a good customer experience.  I am a technical support specialist at the Empire, which also stresses a good customer experience to its employees, and the your partners’ actions and attitudes compared favorably, to my mind, with my employer’s.

Sincerely yours,

The porter shall not be responsible for regulating in France the day of strangers.  Fnord.