Empirical and symptomatic diagnosis

I’ve been collecting a few Interesting Calls in the last few days.  Friday I took a completely machine-inept and machine-phobic woman at a plant somewhere in Alabama through a full field-strip of a desktop system chasing a no-POST (turned out to be the motherboard), and when we were through and I was dispatching the call, she was bubbling over all about how she was going to go home and tell her husband what she did at work today!  (I have this little sub-specialty in getting techno-fraidy users through complex procedures and out the other side safely.)

Then I had a fun call with the Webmaster for University of Virginia who lives, of all places, in Homer, Alaska, former hometown of  Tom Bodett.  He was having a problem with a GeoMeasure 820 that kept blue-screening on him.  Somebody had tried to set up an onsite service call last week, in blithe ignorance that There Are No Computer Technicians in Alaska and Service Calls Up There Don’t Work.  I reviewed the case, decided the motherboard-and-memory the guy in India had wanted to send wasn’t a bad guess, but was impractical without an available tech to put the motherboard in.  Instead I sent the memory only, which the customer could put in for himself, and told him if that didn’t fix it we’d Figure Something Out about how to replace the motherboard.

This morning he emailed me back, saying he’d replaced part of the memory and it was still blue-screening and what about a motherboard?  I called him back and found that he’d only replaced half the memory I sent him, did some incomplete troubleshooting of his own, and decided the problem must be in the motherboard.  I jollied him into resetting the CMOS, flashing the BIOS, and installing BOTH the memory sticks I’d sent rather than just one.  He did all this, cranked it up, and then . . . “Wow, this is booting up FAST . . . {Windows logon fanfare} . . . hey, it came right up . . . and I didn’t get any blue screens!  Wow, who would have thought you had to replace both memory sticks?  I was sure it was the motherboard.” We left it that he’d run the system for another couple of days, and if nothing else bad happened he’d send back the old memory and we’d all get on with the world.

 

The Duke of Argyll leaves the light on for you.  Fnord.

Posted in Empire, Work (WORK!!?!??!) | 3 Comments

Date night

(The idea, while very desirable and fun, takes getting used to.  I haven’t had regular dates per se in more than twenty years!)

Hero Woman and I went out tonight after she got off work and I got loose from yet another of my doctors.  (The gastroenterologist.  He’s decided that since my last blood work from the hematologist came back normal, and since he hasn’t been able to find any evidence anyplace of me bleeding into my gut, he’d leave it up to me whether I wanted to do a capsule nano-camera exploration of my small bowel.  I said I didn’t see any great therapeutic benefit to be had from it, and if it was all the same I’d beg off.)  I’d intended we’d go to the Micael Priest poster exhibit at the South Austin Museum of Popular Culture, but because I can’t read a calendar properly, I failed to realize they aren’t open on Wednesdays—which left us without even a scrap of an agenda or a purpose for the evening.  (I hadn’t had much to begin with.)  This called for improv.

We improvised pretty well, prowling around a nearby Half-Price Books where Hero Woman found a Joe Lansdale title she hadn’t read, and I found a book about Texas courthouse squares and a copy of Texas Trilogy, built around the Steven Fromholz song cycle of the same name.  I was particularly happy to find the Trilogy book; I’d wanted to buy it when it came out (like at the 2002 Texas Book Festival where I could have had it signed by the author, the photographer, and Fromholz himself), but unemployment meant that never happened.  Well, now I have one and perhaps I can track all three of them down gradually (the hardest is gonna be Fromholz, who’s been living up near Stephenville since his stroke and not performing very much).

Once we left the bookstore we decided it was hungry out, and ended up at Azul Tequila, which I like a good deal and where Hero Woman had never gone.  Dinner was indeed good, and I need to go looking for a recipe for the enchiladas pipián I had.  The pumpkinseed sauce intrigues me.

After dinner we spent a few minutes browsing the exotic-pet store next door, where we made the acquaintance of a lively milk snake that’s going to live in a fourth-grade classroom at a south-side elementary school, and an utterly cute baby albino corn snake.  BunRab, they had two or three silly-hair pigs and a mother chinny with some half-grown babies.  I thought of you.

We said goodbye to the exotic fauna and, again being at a loose end, finished up with coffee, cocoa, and talk at Bouldin Creek Coffeehouse.  We finally had to give up because (a) it was SO muggy we felt parboiled, and (b) a thunderstorm was rapidly coming up.  I dropped Hero Woman off at her car and came on home, beating the rain by a few minutes.

We consulted everyone’s calendars and decided we’re going to try having Sundays as a regular date night.  Sounds fantastic by me.

 

Porcupines are the new dereliction encasement.  Fnord.

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I am a model

Yes I am, too.  A proper pinup calendar model, even!

Oh, all right.  {sigh} It’s not a proper pinup, since I kept most of my clothes on—but I did take off my pants!

For several years, Aronal has been talking about doing a calendar of guys wearing kilts for the Land of Faerie.  This year Endora took a hand in matters, and first thing I knew I got invited to be a model (I’m Mr. December, me with my red kilt and my Santa Claus-ish beard), and there were arrangements and photo shoots and decisions about page layouts going on.

And it’s happened.  The 2007 Men Without Pants Calendar is available for $12.95 plus shipping from our online store—and of course at the shop, while supplies last.  (This may be a shorter time than you’d think; sales are moving right along.)  Get yours now, and enjoy a whole year of (worksafe) Men Without Pants!

Posted in Færie, Foolishness, Work (WORK!!?!??!) | 5 Comments

Training Pays Off

Day before yesterday morning an email landed in my inbox, inviting me and nine other techs to a two-hour “vitality training” (sc. Continuing Ed) course on printers.  The whole thing was thrown together in an impromptu way, as our service level was too high (yes, it’s possible to be Officially Too Good) and taking ten techs out of the queue four a couple of hours would drop it down a bit.

I didn’t object much at all.  Printers are one of the more vexed things we support, ’cos they have so many moving parts and can have so many more things go wrong with them.  (It’s a little like the difference between breeding pedigree swamp dragons rather than pedigree dogs.)  More printer training is one request we always see in level-one technician surveys.  Unfortunately, because the class was thrown together on just a few hours’ notice, the trainer didn’t have time to prepare properly so it wasn’t as good as it might have been.  Still, he gave us a basic understanding of xerography, talked about causes of common print-quality problems, and showed us links to some much better training information we make available to our service providers.

Today yesterday’s training paid off.  A customer called in with a networked color laser printer, complaining that if anyone printed more than about ten pages, the subsequent pages had a washed-out streak running down the center of the page and the toner smeared when she picked up a page.  The customer didn’t want to troubleshoot by pulling and swapping parts (the contract says they have to if we ask them, but we don’t HAVE to ask them).  She was on about “can’t you send someone out to diagnose it?”  (No, dear, we can’t.  We don’t have people who do that.  Our contracted repair technicians only get trained in replacing broken hardware.)  I went right to the training links from yesterday, looked up the print-quality cause sheet, and worked out pretty fast that either the fuser wasn’t heating up or the fuser’s power supply wasn’t supplying enough juice to heat it up properly.  Given that and the customer’s reluctance to dig into the machinery, I decided that replacing the fuser and the power supply both was the best call.  I checked my conclusions with the guy in the next cube, who used to work in a dedicated printer support queue, and he said I was right on, so I set up a service call for Monday.  Time the call could have taken if I’d had to flounder around:  probably 40 minutes.  Time the call actually took ’cos I knew what to do and where to look:  22 minutes.

After I got off the call, I took a few minutes and wrote an email to the trainer, his boss (the Tulip, my former boss), the Tulip’s grandboss, Smiley, and his boss, saying in so many words that the class had paid off for me the very next day, and I wanted them to know it had helped me.  I figure if they can give me the resources I’ve asked for, I ought to say thank you when it does what it should and makes me look like the Guy Who Knows to a customer.

 

Dumbo explodes the exhaust box.  Fnord.

Posted in Empire, Work (WORK!!?!??!) | 11 Comments

A fantastic evening at home

Hero Woman had mentioned needing to have dinner since she was coming over directly from work, so I’d kinda planned to have stuffed mirlitons, which I’d been planning to make for a while to find out what they were all about.  As is often the case with my cooking, I underestimated prep time so nothing was anywhere near done by the time Hero Woman arrived, and I had to keep getting up to tend to kitchen stuff during the movie.  I rushed scooping the pulp out of the shells—they were almost too hot to handle and I tore them up too much to be stuff-able, so I ended up putting the “stuffing” into a baking dish and calling it mirliton casserole.  It was good, but I need to halve the creole spice next time ’cos what I made was far too hot for L’s palate.

We watched Play It Again, Sam, one of my favorite Woody Allen movies and one of the few of his I think to be re-watchable (the others, in case you wonder, are Love and Death and Annie Hall).  After that, I offered a selection of three or four lighter films and one “heavy”—Peter Bogdanovich’s The Last Picture Show.  To my surprise, Hero Woman chose Last Picture Show, which I regard as something of a downer but absolutely the most honest of McMurtry’s novels about West Texas, and the one of his books that was loused up the least in transition to film, perhaps ’cos he wrote his own screenplay.  (Hero Woman and I agreed that Cybill Shepherd was hot, and Cloris Leachman maybe wasn’t hot but was definitely classy and beautiful.)  We watched almost until Sam the Lion’s death, but somehow seeing Timothy Bottoms and Cloris Leachman going All The Way sorta . . . distracted us, so we’ll have to re-watch the end of the movie another time.  (The whole movie deserves a full-attention watching.)

Having been distracted, we excused ourselves and stayed distracted for A While, most pleasantly.  Afterward, I think I said far more than I ought and more than the situation should have had to bear.  I only hope I didn’t say something irrevocably wrong and fatal.

In short, it was a wonderful evening and I’d do almost all of it again in a New York minute.

 

The fluorescent speaker resounds with some evangelical whiffletrees.  Fnord.

Posted in Poly, Relationships | 1 Comment

“Do your parents know you’re Ramones?”

I went looking for Tomax a few minutes ago to see if we were on for happy hour tomorrow, and as I walked up she greeted me with “I got to meet Riff Randall!!” to which I answered “DID you, then??”  Turned out that P. J. Soles had showed up at a Texas Rollergirls roadshow event.  Jes was grousing about the “kids” (twenty-something level-one and level-two techs) not knowing who Riff Randall even was.  I agreed, but what can you expect any more? Nobody knows nothin’.

 

Gabba gabba hey.  Fnord.

Posted in Music, Work (WORK!!?!??!) | 4 Comments

Dinner guests . . . they’re a Good Thing!

Shiny Woman and Hero Woman just left after a good evening of dinner and talk.  I’d spent an hour or so in the afternoon putting up a ceiling fan in M’s room, which turned into a wrestling match, so my plan of a simple dinner (sautéed chicken breasts in a sour-cream/cherry sauce, with rice and a green salad) sounded even better than it had when I first thought of it.  Everything turned out well and wasn’t much leftovers at all.  Hero Woman and M made silly faces and giggled (well, M giggled) through half of dinner and the visiting after, while the conversation went on unabated.  Shiny Woman went home with a book borrowed from L, a fascinating history of the theatrical productions of The Wizard of Oz that came before the MGM musical.  As L observed, once you read this book, a number of things in the movie that weren’t in the book become clear; they’re legacies of the stage shows and contemporary (1939) audiences would have expected and understood them.

This morning, TerribleLynne treated me to breakfast.  I decided we ought to go do a very Old Austin thing:  have breakfast at Cisco’s.  TerribleLynne was delighted with the funky retro ’70s decor, and the food was still good Mexican breakfast as it’s been getting on for sixty years now.  (If you’ve lived in Austin more than six months and you’ve never been to breakfast or lunch at Cisco’s, why the hell haven’t you??  Go do it NOW!!)

Hero Woman is coming over Tuesday for a Movie Night.  I haven’t a clue what we’ll watch.  We’ll figure something out.

 

You will massage a toner cartridge with the unmitigated pork pie.  Fnord.

Posted in Poly, Relationships | 2 Comments

I dug this pit myself

I’ve known for months that I needed to catch up my back check and debit slip entry into Quicken, so I could balance my checkbook.  (I’m close to a year behind again.)  But it felt too daunting, and I never could screw my courage up to it.  Then in the momentary euphoria of getting my semi-annual profit-sharing and the service award, I didn’t watch what I was doing and . . .

I spent myself $750 or so into the hole, which is about $250 more than my overdraft-protection will pick up.  I’ve probably bounced several checks already, and I’ve no idea to whom.  I’m sure the bad news will dribble in over the next couple of weeks.

I can’t blame anyone or anything but myself for this.  I put off a big unpleasant job because I didn’t want to face up to it, and now I have a big mess and still have a big unpleasant job to do.  I’ll be several months straightening this one out, I’m sure.

Posted in Minutiae | 14 Comments

Instead, I went to the doctor

Yesterday afternoon our Empirical call center held what they call an “All Fingers” meeting.  This is similar to all-hands meeting, only smaller.  Like an all-hands, we get a combination of announcements, pep-rallying, silly contests, awards, and—just occasionally—useful and important information.  Meetings like this always give me the itch; I suffer them only because I have to.

As it fell out, yesterday I had an excuse not to go.  I’d made an appointment weeks ago to see my allergist, and I sure wasn’t going to cancel that.  I needed to see him to get my allergy and asthma prescriptions reviewed and renewed.  He had good news:  my lung function has improved to 81% of normal, so he reduced my Advair dose, altogether cut out the Singulair that didn’t appear to be doing a thing for my polyps, added in Nasonex to see whether it would help the nose stuph.  The reduced Advair dose is also good financially, ’cos it’s the single most expensive medication I have, a Stage III formulary member that costs me $68 per refill.  He also sent me off with lots of samples, so between what he gave me and what my family doctor gave me I don’t to refill Advair for almost a year, and it’ll be several months before I have to fill the albuterol rescue inhaler.

Meanwhile, the All Fingers went on my absence.  I didn’t worry over it.  Any REALLY important announcements would be repeated in follow-up email the next day.

This morning a couple of co-workers came up and started congratulating me on the award I got at the meeting.  Waitaminnit—what award?  What are they talking about?  One of them said “oh.” and both fell silent, looking embarrassed.  Finally someone else explained that the division’s senior manager had “presented” me with a customer service award at the meeting.

This was the first I’d heard I was even being considered for an award.  A little later I IM’d my team leader to ask WTH these guys had been talking about and he said, “Oh, well you got a Silver Star award.  I thought you knew.”  I told him I was always the last to know, and nobody ever told me anything.

This afternoon one of the managers came by and gave me the formal award package, including a suitable-for-framing citation (with my name misspelled*), an antiqued-silver star lapel pin to wear on my employee badge along with the bronze star I’d gotten two years ago, and $95 worth of American Express gift cheques (similar to traveler’s cheques)!  Like traveler’s cheques, these can be used anyplace that takes American Express, so it’s a rather more generous and useful present than a mall gift card, for example.  I’m thinking about what I’d like to do with them.  If I can at all, I want to use them as a proper present rather than having to drop them into household expenses.

 

*  I went over to see the senior manager’s admininstrative assistant at break time this afternoon, and she fixed the spelling and reprinted the citation.

 

The bleu cheese stove bolt works clockwise.  Fnord.

Posted in Empire, Health, Work (WORK!!?!??!) | Tagged , | 12 Comments

New residents on our street

Earlier this summer I was outside working in the yard and heard an odd bird call, one that I thought I recognized but hadn’t expected to hear.  The call was repeated for ten to fifteen minutes, as though several of them were talking together, and finally stopped.

I kept hearing them, though, and finally one day last month I saw them:  a pair of Quaker parrots (also known as monk parakeets).  Their distinctive gray fronts and blue wingtips make identification easy, and I also knew there are several known colonies of feral Quakers in Austin, one of which is perhaps a dozen blocks from our house.  Quakers are a common and popular pet parrot, and the Austin colony is thought to descend from a group of pets released at Town Lake almost twenty years ago.  I don’t yet know whether these have set up a new nest somewhere nearby.  I’ll have to keep an eye out, although an established Quaker nest isn’t hard to spot.  They build enormous nests of woven twigs, preferring power poles and light standards that give them an established framework to build from.

Trying to capture feral Quakers is strongly discouraged because their habit of nesting in power lines gives them a very effective “electric fence.”  I wouldn’t want to capture one in any case, because they’re very much one-person birds, to the point of defending “their” person from everyone else in the house.  I’m just as happy they should live in the neighborhood, taking baths in nearby puddles.  (A leaking municipal water valve in the middle of the street was favorite until this week, when the city water department came by and fixed it.)  They talk to each other, but don’t screech as the two pet green parakeets my grandmother kept used to do.  In all, I could have (and have had) lots worse neighbors than these.

 

Billy Carter debited the Highland stapler.  Fnord.

Posted in Neighborhood | Tagged , | 5 Comments