Exhaustion—it’s what’s for dinner

At the very end of the day Sunday, the the Land of Færie point-of-sale computer died with an electrical fault in the hard drive controller board, before that day’s backups had run.  (Backups are set to run at 23:00 when no one’s around to complain that it bogs down the network.)  Things could have been a lot worse; for one thing, it could have happened when I didn’t have multiple generations of good recent backups and only lost the current day’s transactions, and for another it could have happened when I wasn’t there to deal with it right that minute.  A five-minute call to the Auric support center in Countryburg got me a replacement drive on the way, and it arrived Tuesday as expected.

That was about the last thing that went right.  I installed the drive and burned half an hour or so in chat to Countryburg, trying to find the utility that lets me reinstall the hidden diagnostic partition to the drive.  I found it’s not available except on some of the portables CDs, and I wasn’t driving half an hour to Circulith and half an hour back just to get one.  I’ll use the diags on CD if I ever need them.

Got the OS reinstalled, got the drivers reinstalled so I had connectivity, got Norton Internet Security installed, burned half an hour trying to figure out how to use the totally non-intuitive backup manager (Yosemite Tapeware 7.0 SP4A) to restore the POS system’s data files.  Then I discovered the two computers weren’t connecting.  SOMEtimes the POS computer would see the office computer, but never vice versa.  There went another hour and a half, figuring out that Norton had turned on its software firewall when it installed, and Windows turned on its firewall when it installed, and between them they were blocking all communication.  I got them both swatted down at last (we have a hardware firewall, so I never have used—or wanted—either one), established communications and shared the drives that needed sharing.  The backup software still wouldn’t restore the files, and while wrestling with that I nearly made a Too-Tired Stupid Mistake that would have ruined my most recent backup.  It took that as a sign to quit, and went home at midnight; I couldn’t unwind enough to sleep until close to two.

Wednesday night before Poly Dinner, I called Yosemite (there went $89 for a support incident, which baleboosteh had to pay for) to find someone to explain to me how to work it.  Thank the ghods, the guy I talked to was pretty on-the-ball, told me where I went wrong, and walked me through setting up a restore job.  I launched it, it ran, and STILL nothing restored.  Meantime, I was fighting the copy of the POS software installed on the office computer; it had to come out and be reinstalled to re-establish the file relationships.  The uninstaller went rogue and removed some DLLs and OCXs that Norton AV used; it promptly threw a fit and announced It Had Been Tampered With!  Yanked out NAV to reinstall—or tried to yank it out.  It wouldn’t go away. I fought that for two hours and more, trying to pick out enough of the Registry débris that it would condescend to reinstall.  I never did succeed.  This time I made the Too-Tired Stupid Mistake That Means I Better Quit NOW well after midnight, and got home a little before one.  Again, it was a while before I could unwind enough to sleep.

By this morning, I’d had maybe nine hours of sleep since Tuesday.  My voice started the day with the bucket-of-rocks tone it gets when I’m exhausted, and never got better.  I managed to stagger through the day at the Empire, drove from there straight to the Land of Færie and got back on the phone with Yosemite.  Mercifully, I got another on-the-ball tech who identified the problem right away (I’d set up the backup software on both systems as controllers, rather than one controller and one client) and walked me through several obscure .INI file edits that fixed the problem.  This time the backup restored as sweetly as you please, the POS software could find all the files it wanted and rang up transactions correctly.  I liked that part of it.

In one last spark, what was left of my brain had the gumption to go research the error message the Norton installer kept pitching back.  Five minutes’ Google search showed me the problem:  Norton gets its hooks so far into the operating system, and its uninstaller works so badly, that you have to use a special tool you download from Symantec to remove the fuckin’ thing.  I got the tool and ran it, and it cleaned up the mess, after which I was able to reinstall NIS and SystemWorks on the office computer, leaving it fully working for the first time in three days.  I got to go home at 9:40, a personal-best for the week.

There are still a couple of things to be done, like reinstalling MS Outlook on the POS system, but that’ll just have to go until Monday.  Friday night I have a date with TerribleLynne, although I still have no idea at all what we’re going to do, and Saturday evening my brother and mother will be in town and want to go out to dinner with us—which may rate its own post afterward.  It depends on how annoyed I am.

 

The etheristic banjo climbs into the distribution pool.  Fnord.

Posted in Færie, Them Computin' Machines, Work (WORK!!?!??!) | 5 Comments

Headline: Marvin Zindler dies at age 85

“It was the best little whorehouse in Texas, until one summer day the professional meddlers and the candy-assed politicians closed ’er down.”

— Larry L. King

Posted in Current Events, Texana | 3 Comments

Filial Unit’s marching orders arrive

T learned today that she’s being promoted to manage the Foot Action store in Lufkin, Texas.  Her guess that another store’s manager hugely screwed up and got cut loose appears to be accurate, but rather than putting her into that store, wherever it is, the current manager in Lufkin is being promoted and T will take over Lufkin from him.  She’s going to live in an extended-stay hotel at the company’s expense for a few weeks, until she can wind up her affairs in Austin.  I have no idea whether the hotel, whichever it may turn out to be, will allow her to bring her dog with her, so we may have to dog-sit for a while.  While Lolo is a nice dog, and remarkably calm for a Jack Russell terrier, the prospect still fails to delight me.  I am not and never have been a dog-loving person.

I think Lufkin is a good place for T to begin cutting her managerial teeth; in a bigger location, she might find herself saddled with more than she’s yet ready to cope with.  Playing in the “minor leagues” for a while will do her good.  After all, she’s not yet twenty-one, and being turned out to manage an entire retail store, no matter how mature you may be, would be daunting to just about anyone that young.

Posted in Family, Work (WORK!!?!??!) | 2 Comments

And in other news . . .

I am officially a geezer.

My AARP membership card arrived today.

Posted in Minutiae | 8 Comments

The Time Is out of Joint

Today was full of anger and upset.

It began almost as soon as I logged in for my regular chat shift.  I was short with a technician at Gemini who was stuck on a wireless call and had no idea what she was doing with it, to the point she called me down for it.  I apologized twice, once right then and again at the end of the chat, but I expect I cut no ice with her, and only confirmed the opinion of me as an ogre, which I understand has formed at Gemini.  (Actually, Gemini techs seem to regard ALL the Circulith Resolver team as near-ogres.  We’re “mean” to them, the story goes.)

After that, I could never get away from escalating cases.  Fully a quarter of today’s chats were escalations, and one in particular, a “onsite technician didn’t show up” call, I couldn’t fix.  It was a combination of wrongly-set customer expectations, bad service-technician scheduling, and an inaccessible service provider liaison team—they were, every one, in their team meeting and unavailable for an hour at the exact moment I was on deadline and needed someone right then.  The customer fully appreciated and said he realized I was doing everything I could for him, but “everything I could do” didn’t come close to being enough.  Someone living in Pumpkin Centre, Alberta (or some wide-spot-in-the-road like that) was mad ’cos the service provider hadn’t called him to set up the service call, which was due to happen today.  That one, I think, finally sorted itself out after I sent several escalating emails to the service provider liaison, who was finally back from his meeting.  Then the Army Corps of Engineers called from BFE, North Dakota complaining because they had tried to give a service provider updated contact information for a service call, only to be brushed off by the service provider’s “help desk” (just guess where the help desk is outsourced).  They were told “The parts are being shipped directly to you, not to us, and our technician is not going to do ANYthing until you call us and let us know the parts have arrived on site, and anyway you would not receive service before Monday no matter what.  HAND, Sahib.”  I couldn’t do a thing with that because the parts didn’t arrive until too late in the day to get them onto today’s service schedule, and the service provider was within its contractual rights to defer the service call until Monday.

Finally, I got to do what I wanted to do for a few minutes, which was to analyze how recent changes in the queue are affecting our chats.  About two weeks ago, management moved one segment of our business out of Auric Corporate (my outfit) to Auric Small Business, in Countryburg.  To make up the lost call volume (better than two thousand calls a week) and not have to lay off a bunch of techs, they decided at the same time that Auric Corporate would begin taking calls for high-end workstations that didn’t have Auric support contracts.  In a fit of inconsistency, they further decided that for the time being, Small Business customers with workstations and Auric contracts would be routed to Countryburg, but all Auric Corporate workstations and all non-Auric workstations of any sort (even if you’re a home user who bought a Big Penis Computer just because you had to have a Big Penis Computer) would be routed to us.

Since those changes went into effect, gut feelings told us all that we were taking a lot more workstation chats than we used to, but we didn’t have the statistics to back it up.  Today, I went back into my personal logs and pulled together data that told me we were absolutely right, workstation calls had changed the mix in a BIG way.  I compared May, the last month before the change happened, and July, the first full month the change was in place.  My fixed (desktop) workstation chats were up 155% July over May, and portable workstations were up 112% for the same period; regular desktop chats were down 26% and regular portable chats were down 20%.  That’s an enormous change in the mix of chats I take, particularly since workstation calls tend to be high-complexity due to the variety of possible configurations (SATA, SCSI, various flavors of RAID, different varieties of video cards, etc.)

And THEN . . . my cell phone rang in the middle of the day, an uncommon occurrence.  T was on the wire, telling me she’d just been told her move-you-out-to-manage-your-own-store date had been moved up from the end of September . . . to the end of next week.  T speculated that another store’s manager must have done something egregiously stupid and got fired.  She doesn’t even know where she’s being reassigned yet; the best she could say is “somewhere between Longview and Corpus Christi.”  Now we have to figure out how to get her moved, find out whether the company will front any relocation expenses, whether they’ll pay any relocation expenses at all, and a million other things.  Oh, and T says she’s in a major cash crunch and doesn’t have the money to pay her August rent and can we do anything?

 

Hamlet consults Salvador Dalí’s melting watch.  Fnord.

Posted in Empire, Work (WORK!!?!??!) | 6 Comments

Im in ur OKCupid, takn ur quizs

Your Score: Serious Cat

39 % Affection, 38 % Excitability , 56 % Hunger

Hungry for knowledge in any internet forum, you demand decorum. Any off-topic remarks, absurd statements, or tomfoolery on the interweb is deeply frowned upon by you. Truth has no room for drollery.

Link: The Which Lolcat Are You? Test written by GumOtaku on OkCupid Free Online Dating, home of the The Dating Persona Test
Posted in Foolishness | 2 Comments

What I Did on My Holidays: Part the Lasth

On the trip up, we saw a number of official Kentucky state highway signs advertising distilleries on the “Kentucky Bourbon Trail” that offer public tours.  L asked me whether I wanted to stop, but at the time I was too worried about getting to the end of the trip to think about taking tours.  On the way back, of course, we saw the same signs and she asked me again if I was interested in taking a tour.  Finally I decided it would be interesting at that, so we turned off I-65 at Bardstown and started down a series of tiny state highways toward the tiny town of Loretto (founded by a convent of Sisters of Loretto), home to the Maker’s Mark distillery.

This turned out to be a serendipitous choice.  Unlike other Kentucky distilleries—for example, Heaven Hill (Henry McKenna, Evan Williams, Old Fitzgerald), Barton (Kentucky Gentleman, Barton’s) or Brown-Forman (Jack Daniel’s, Early Times, Old Forester, Woodford Reserve)—Maker’s Mark only produces one brand of bourbon at their distillery, and not a lot of that.  (Some of the other brands named don’t even meet the legal definition of bourbon—Jack Daniel’s, for example.)  Touring the distillery was something like touring a craft microbrewery, and for much the same reason.  It was commercial, but not industrial.  We went into the brewhouse, were allowed to dabble our hands in twelve-foot-tall cypress vats of bubbling, fermenting mash, watched the 120-proof (60% alcohol) “low wine” pouring into a pair of pot stills for the final distillation before barrelling, stood in a thirty-foot-tall building filled with several thousand barrels of slowly-aging whiskey, watched the bottling line filling and labeling half-gallon bottles as a crew of women hand-dipped each bottle’s neck into pots of hot red wax to seal it.  Along the way, we learned that the distillery takes their old barrels, which may only be used the one time for aging bourbon, disassemble them into hoops and staves, and ship them to a single-malt distillery in Scotland which then reassembles them and uses them for aging Scotch.  This is known as “recycling.”

After the tour, I bought two “Special Edition” half-fifth-size bottles, which I got to dip in a pot of the sealing wax for myself right in the gift shop.  (I drank both once we were home, and L discarded one empty bottle before I could stop her, but I have the other pushed to the back of a top shelf as a souvenir.)  The two bottles worked out to $30 a fifth, which is about what it costs anyhow in liquor stores.  I was pleased to find they weren’t ripping off tourists just ’cos they could.

We wound ourselves back out of the maze of state highways to I-65 and picked up to run for Paducah, trying to get there in time for L to see at least a little of the Museum of the American Quilter’s Society, but the distillery tour had taken too much time from the day and we didn’t reach Paducah until after the museum had closed.  (L says it’s ”good to know” that Paducah is within one VERY long day’s drive of Austin, which means that she has it in mind to so do one day.)

Paducah was an early jumping-off place important to the river trade, situated at the confluence of the Ohio and Tennessee Rivers, and its affluent past means it has TONS of beautiful houses and commercial buildings.  The city has restored much of the “Historic Downtown” and continues to work on it.  We decided to stop and look around for a little.

One very impressive feature of downtown is the Wall to Wall Murals, a series of mural paintings executed on the panels of the city’s floodwall telling the history of the town and surrounding area.  I was pleased to see the firm hired to do the work were real muralists rather than sign painters writ big, and the quality of the panels is rather above most civic murals.

L took the wheel when we left, but got turned around and drove several miles out of the way despite my loud and vehement protests that she was going in the wrong direction, a detour that took us around a bigger chunk of West Paducah than I knew could exist.  We did eventually get back to the highway after wasting more than half an hour, but the unscheduled detour threw us even farther behind time than we had been.  We gave up and went to ground for the night at West Memphis, Arkansas.

Thursday was like the last day of almost any big trip we take—tie down the throttle and set the Johnson bar for long-distance running toward home.  L distracted me momentarily at the Citgo station in West Memphis where we filled up, and I drove away without either signing the ticket for my gas or retrieving my card, and didn’t discover it until several hours later and several hundred miles away.  (I must call Citgo soonest about straightening that out.)  We ate a late lunch at the Texas Welcome Center in Texarkana (side note:  why has TxDOT taken to using the modern Spanish flag in the six flags, rather than the old royalist banner of Castile y Léon?), pushed through the Texas back highways regardless, and arrived home about eight in the evening.

Since then we’ve found places for most of the things we brought home.  I’ve started transcribing the genealogical papers, which are an absolute treasure trove of primary source material—family reminiscences by L’s great-aunt written when she was in her sixties and just full of names, places, and dates.  I still have to figure out what I want to do about the long-case clock; some Bright Young Thing cut the AC power cord in two about three inches outside the clock.  In the long run I would like to find SOME kind of proper clockwork movement for it, but until then I may have to compromise with a replacement electric motor of some kind, repugnant as the idea is.

 

Сказка о золотом петушке.  фнорд.

Posted in Travel | 2 Comments

Happy goddamn birthday . . .

Quinn blew out her clutch last Friday night. Estimated repair bill: $1,100 that I don’t have.

Posted in Cars | 3 Comments

What I Did on My Holidays, Part the Fiveth

Sunday was a “didn’t do much, really” day.  T had to leave that morning so she could be at work in Austin on Tuesday, so early in the day we drove over to L’s sister’s house and loaded the pickup with the long-case clock, the trunk, the chain-stitch machines, and a few other things and saw her off.  The afternoon brought us torrential rain as Tropical Storm Barry came to pieces over our heads.  Fortunately, the storms moved south-to-north so T, who was driving west, missed them almost altogether.  In the afternoon L helped her mother go through umpteen boxes of books left over from the Friends of the Jarrattsville Library sale and I worked some more on the new computer.

Monday Kelly and Steve drove up from Catonsville, where they now live, and the four of us went to lunch at a Panera in Lutherville.  (M had a previous invitation to go frog-hunting along with her cousins and Gram, and that sounded a lot more fun to her than hanging round listening to a bunch of boring ol’ grownups talking.)  L’s mother recommended the chicken-strawberry salad with poppy-seed dressing, which L ordered and said was as good as advertised.

Sunday night L and I looked at each other and asked, “Is there any reason we should NOT leave on Tuesday instead of waiting until Wednesday?” The answer was “no,” so Monday after Kelly and Steve left we packed the car, and set out early Tuesday morning.  I voted for taking three days to get home, as I didn’t think I could last through another of those two-day marathon drives.

L has had a particular hankering to see the New River Gorge bridge at Fayetteville, West Virginia.  A false start brought us up at a scenic overlook of the river a few miles short of where we meant to be (but very pretty and worth seeing, nonetheless), but a park ranger set us straight with a good detail map that got us right to the visitors’ center at the bridge—fifteen minutes after it closed.  (It wasn’t his fault; we started too late.)  Nonetheless, L and M climbed down the hundred-and-some steps from the visitors’ center to the river, while I waited above with my knees that would NEVER have made it back up.  We might have stayed and looked longer, but M and I both badly needed to find a restroom, and the only ones at the site were inside the visitors’ center.

Bathroom found at a convenient convenience store a mile or so down the road, we started driving west again and ran into a front working its way east across the mountains, half-drowning us with a pissing-down rain that went on for a couple of hours at varying levels of intense.  Then to confuse the issue, fog began forming in the hollers and creeping down toward the highway.  After a couple of hours of that, and a couple of hours of darkness as well, we hauled up in Mount Sterling, Kentucky, thirty miles or so east of Louisville, about 10:30 PM.

Next morning, after a row with the front desk because the previous occupant of our “no-smoking” room had gone on and smoked in the bathroom ANYway (or a guest of his did), I got a $10 discount off the already-low rate, so the room only cost us $36 plus tax.  (Hotel room rates in Mount Sterling just aren’t as high as in other places, some reason.)  We left Mount Sterling getting on for ten, with the goal of getting to Paducah, Kentucky in time for L to see some of the Museum of the American Quilter’s Society there.

Next:  We tour a distillery, and get lost in Paducah.

 

The normal school unplugged some saline butter for a color balance.  Fnord.

Posted in Travel | 5 Comments

We’re home

One day early.  Got in about 19:45 after 10½ hours on the road from West Memphis, Arkansas.

Things we now own that we did not own before the trip began:

  • 1995 Toyota T100 pickup; about 150,000 miles on it.  Needs at least a tailpipe before it will pass Texas inspection, possibly more.
  • Long-case (“grandmother”) clock with godawful electric works; case built and dial painted by L’s grandfather.
  • Two Willcox & Gibbs chain-stitch machines, both with original electric motors:  S/N A680856, mounted on base S/N 24681 and with original W&G foot pedal still attached; S/N A699752, mounted on base S/N 22588 but with no pedal or switch present (maybe never installed).
  • Nineteenth-century pressed-tin humpback trunk, mildewed and stinking to the absolute max and full of
  • unique genealogical and photographic material from L’s family, much of it primary source material, all also mildewed to the max, and
  • incredibly fragile, friable family heirlooms.
  • Enormous and expensive limited-edition print, framed and matted, of a wharf owned by L’s great-uncle, with two of the family’s commercial fishing boats tied up to it.
  • A set of everyday red-wine glasses.
  • L’s mother’s former computer (the Dementor 4400).
  • Two 375ml souvenir bottles of special-edition Maker’s Mark bourbon, bought right at the distillery in Loretto, KY and hand-dipped by me in melted wax to seal the caps.

 

You must bunjee to the replated scanner and paper the buzzard thermals.  Fnord.

Posted in Travel | 7 Comments