Category Archives: Empire

Management realized we needed another call center so we never got caught out again. Continue reading →

I didn’t have a technician on the other end of this chat, I had a trained monkey, and not a well-trained one at that. Continue reading →

“When you first hit the floor as a new agent in tech support we throw you into a river to see whether you can swim.  When you hit the floor as a Resolver, we throw you off a cliff to see whether you can fly.” Continue reading →

When Smiley read his copy of my acceptance a little later he was so excited he came over right in the middle of a call I was taking and hugged me.  (Silly manager.) Continue reading →

Details follow.

Human Resources is in a snit because they weren’t invited to the party. Continue reading →

Which is the number of seconds I had left at the end of my timed “tools test” last week, part of the Resolver interview process. Continue reading →

The closed-book assignment was to write down details of how you’d go about troubleshooting each problem. Continue reading →

I applied for a promotion today. Continue reading →

I picked up the phone and found my great-great-great-grandboss (a vice president) on the line, congratulating me for raising all these important issues and providing good examples, and encouraging me to keep bringing them forward. Continue reading →