Massively unclear on the concept of “excess capacity, as designed”

Thank you for calling Enormous Computer Company Premium Support . . .

What was that again, sir? . . . You see in the Task Manager that both computer processors in your workstation are always using less than fifty percent of their capacity, and you want them to use more?

No sir, our engineers designed it to work that way.  The way it is working is the way it was meant to work.  You don’t want to have your processors working at 100% all the time.  When they do work at 100% for more than a second or two, every running program on the computer slows to a crawl and you can’t do any work.

No sir, that’s the way it’s supposed to work.  You don’t want your processors to run at 100% all the time for the same reason you don’t want your car’s engine to run at redline all the time.  It shortens the component’s life, and causes early hardware failures.

No sir, I cannot “find a way to increase it.”  Processor load balancing happens at a level far below anything you, as a user, can get to, or have any business trying to get to.

No sir, I cannot “get an engineer on the phone to explain it to you.”  (For the very good reason that half the engineers who designed that particular platform have been laid off or gone on to do other things, and the ones who haven’t are either in India or in China, and none of them is the least interested in talking to such an ID10T as you.)

Yes sir, thank you for calling Enormous Computer Company.  (. . . and please TRY to understand that the Puritan work ethic does NOT apply when it comes to processors, and hard work is not good for them.)

(Perhaps it would be in order to add that this is a imaginary transcript of a very real escalation I took today.  As level-2 tech support, I’m relaying this information via chat to the poor L1 tech who’s actually stuck on the phone with this . . . I suppose I must call it a “person,” for lack of a better term.)